FAQ

  • How to order:

    1. Tell us Model name, quantity, color and other special requirements.
    2. Proforma Invoice will be issued and sent for your approval.
    3. Production will be arranged once received your payment or deposit.
    4. Goods will be delivered after received your payment.

  • Delivery time:

    1. Sample order within 2-3 working days;
    2. Bulk order within 5-7 working days according different quantities;
    3. OEM order within 7-10 working days after sample with logo is confirmed.

  • What’s the warranty:

    3 months for cartridge ; 6 months for battery.

  • After sales service:

    Reply within 12 hours. (usually much faster)

  • Extra service:

    1. Free design your logo on the vape pen;
    2. Free design custom packaging as your needs.